Griffiths House

Griffiths House, Cote House Lane
Westbury on Trym, Bristol BS9 3UW

Telephone: 0117 989 8500

Fax: 0117 989 8509



Griffiths House, Cote House Lane, Westbury on Trym, Bristol BS9 3UW
Telephone: 0117 989 8500, Fax: 0117 989 8509

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Frequently Asked Questions

Do you provide nursing care?

We offer 24-hour residential care for older people with dementia, but we do not cater for those with nursing needs.

What is the procedure for finding a placement?

At the enquiry stage, we will take your details and if we feel that we can meet your needs, we will invite you to visit the home. If you are unable to visit us, we will assess you, or your relative, at home or in hospital (subject to location). All prospective admissions are subject to assessment of the individual concerned.

How much are the fees?

Fees are currently from £900 - £950 per week (2017) and are payable monthly in advance.

Do you take people on Local Authority rates?

Local Authority rates are accepted when rooms are available. Fees are subject to negotiation and we will advise you on this process.

What's included in the fees?

Fees include all care, accommodation costs, food and drink, laundry services, heating and lighting.

What's not included in the fees?

Fees do not cover the cost of newspapers/delivery, hairdressing, chiropody, telephone calls, in-room Sky TV (if required), dry cleaning and the purchase of personal effects.

Do you provide respite care?

Yes, when available, and again subject to assessment of the individual concerned. Unfortunately, we are unable to offer pre-bookable respite care.

How are you staffed?

Approximately 15 staff are managed by the Care Home Manager and Deputy Manager. Each day we will have two care assistants on duty at all times, one of whom will be a senior staff member supported by a team leader. The home will have a housekeeper supported by a kitchen assistant, with a varied activity programme. Our administrators work from Katherine House and are available to assist with any enquiries during weekly office hours.

Will I be consulted about my care/the care of my relative?

We actively encourage your input and, the input of your relative/s in your care plan.

What happens should my health deteriorate?

In consultation with yourself and your family, we will do all that we can to care for you at Griffiths House for as long as possible. Should we feel that we can no longer meet your individual needs, this will be discussed with you, with a view to transfer to alternative care.

What health professionals visit the home?

GPs attend Griffiths House on request, supported by regular visits from Community Nursing teams. Vision Call opticians attend for annual check-ups, and we have the services of a (private) foot care practitioner and a (private) massage therapist as well as a weekly visit from the hairdresser.

What happens if I need to attend a health appointment outside the home?

We ask you to make arrangements for a relative or friend to accompany you to any hospital/healthcare appointments. Where this is not possible, and if we are able to spare a member of staff, this service will be billed accordingly.

When are visiting times?

Visitors may call at any time during the day or evening and you are welcome to support your relative at meal times.

Are children allowed to visit?

Children are, of course, allowed to visit! We simply ask that they are well-behaved and respectful of other residents.

Can visitors bring a dog?

Well-behaved dogs are very welcome to visit.

Are visitors able to eat with me at Griffiths House?

A visitor is welcome to have lunch with you at Griffiths House (current cost £5.00), but we do ask for sufficient notice.

Are tea and coffee making facilities available?

Yes, we have a full working kitchen in the home and relatives and residents, if safe, can make themselves refreshments, and of course there will be regular drinks supplied throughout the day.

Does Griffiths House have internet access?

Yes, Wi Fi is available within the home.

Can I bring my own furniture/TV/electrical appliances?

We want you to feel at home at Griffiths House and encourage you to bring any personal possessions which enable this, taking into consideration the constraints of the room and furniture already within. If any electrical items are to be brought in to the home, these must be PAT tested by our maintenance officer.

Can I have a telephone in my room?

All residents can have a direct dial telephone with bills issued on a regular basis, if required.

How is my laundry dealt with?

Items of clothing should be clearly marked. (Personalised button tags can be purchased and are a simple and quick way of labelling - a member of our laundry staff will then attach them to your clothing.) We ask that all items of clothing are machine washable/suitable for tumble drying. Any delicate items should be taken home for laundering by relatives or friends.

Where can I safely keep my money?

We are able to hold 'pocket money' securely in the office safe. We discourage residents from bringing in very valuable items (eg, jewellery).

Do you provide newspapers?

If a newspaper is regularly required, we can put you in touch with a local newsagent who will bill you directly on a regular basis

What sort of activities are provided?

We have an experienced activities co-ordinator who specialises in dementia care and who will provide a variety of activities for residents and support staff to encourage stimulation and interaction tailored to individual needs. Family input is extremely important and activities are a way of staying involved and maintaining family relationships. Therefore, we encourage full involvement from families and friends to share in the daily life at Griffiths House.

Do you offer the services of a hairdresser?

Hairdressing is available in our salon once a week. Our hairdresser is experienced and has a genuine flair for communicating with our residents with dementia.

Is any form of religious service offered?

Our visiting chaplain will attend the home on a regular basis, and offer a religious service tailored to the individual.


Creating an inviting, safe and calm home-from-home environment is an important factor in enabling those living with dementia to live life to the fullest...


Quality Care

The Cote Charity

Griffiths House is part of the Cote Charity, which for more than forty years has provided retirement housing and a range of care options for older people in Bristol. The charity was founded in 1955...

The Cote Charity