Griffiths House

Griffiths House, Cote House Lane
Westbury on Trym, Bristol BS9 3UW

Telephone: 0117 989 8500

Fax: 0117 989 8509

Email: info@griffithshouse.co.uk

Website Privacy Policy and Website Cookie Usage

The Cote Charity is committed to protecting any personal data you share with us, or that we receive from other organisations, and keeping it safe. This policy explains when and why we collect personal information via our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.


This policy governs all pages hosted by www.katherinehouse.co.uk and www.griffithshouse.co.uk. It does not apply to pages hosted by other organisations to which we may link and whose privacy policies may differ.


For the purpose of the Data Protection Act 1998 (DPA) and the General Data Protection Regulation 2018 (GDPR), the data controller is The Cote Charity.


Any questions regarding this website policy should be sent to info@katherinehouse.co.uk or in writing to Katherine House, Cote House Lane, Westbury on Trym, Bristol BS9 3UW.


We may occasionally change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018. By using our website, you are agreeing to be bound by this policy.


How do we collect information about you via our website?

We obtain information about you when you use our website, for example when you:


  • Enquire about Katherine House, Griffiths House or the Almshouse
  • Enquire about room vacancies
  • Enquire about job vacancies
  • Apply for a job vacancy

What type of information is collected from you?

The personal information we collect might include your name, address, email address, telephone number, IP address and information regarding which website pages are accessed and when.


We process your information when you:


  • Complete an online enquiry form
  • Apply for a job vacancy

We will keep the data for as long as it is needed to complete the task for which it was collected.


How is your information used?


We may use your information to:

  • Send you communications which you have requested that may be of interest to you
  • Keep a record of your relationship with us

You have the right to ask for a copy of the information we hold about you and to have inaccuracies in your information corrected.


We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We will only disclose your information should we be required to do so by law.


Security of your data

Non-sensitive details (your email address etc.) when transmitted normally over the internet cannot be guaranteed to be 100% secure. Whilst we take all possible means to protect your personal information, we cannot guarantee the security of any information you transmit electronically to us and you do so at your own risk.


We keep your data secure in our database with appropriate security mechanisms in place.


In principle, we do not share your data with anyone else or any other organisation unless it is necessary for the purpose for which you have given us the data.


Our responsibilities

The law requires us to tell you the basis on which we process your data.


Some activities (e.g. sending you emails) require your consent. If the law requires your consent to process data in a certain way then we will obtain it before carrying out that activity.


Other activities are carried out to fulfil a contract or agreement.


In all other cases the law allows us to process your data if it is in our legitimate interest to do so, but only so long as we need to and your "interests or your fundamental rights and freedoms are not overriding". Practically speaking, this means we carry out an exercise to check that we will not cause you harm by processing your data, that the data is not overly intrusive and that we will only do so in a way which is described in this privacy notice.


Your rights

The law requires us to tell you that you have a variety of rights about the way we process your data.

These are as follows:


  • Where our use of your data requires your consent, you may withdraw this consent at any time.
  • Where we rely on our legitimate interest to process data, you may ask us to stop doing so.
  • You may request a copy of the data we hold about you.
  • You may change or stop the way in which we communicate with you or process data about you.

If you are not satisfied with the way we have processed your data then you can complain to the Office of the Information Commissioner.


Links to other website

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites which are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Use of 'cookies'

Like many other websites, this website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.


It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.


Contacting us

If you have any questions about this privacy notice, about the way in which we process your data, or if you wish to change the way we use your data including, how we communicate with you, then please contact us:


Katherine House & Griffiths House
Cote House Lane
Westbury on Trym
Bristol, BS9 3UW


Telephone: 0117 987 3540
Email: info@katherinehouse.co.uk


Review of this policy

We keep this policy under regular review. This policy was last updated in May 2018.


Frequently Asked Questions


Do you provide nursing care?

We offer 24-hour residential care for older people with dementia, but we do not cater for those with nursing needs.


What is the procedure for finding a placement?

At the enquiry stage, we will take your details and if we feel that we can meet your needs, we will invite you to visit the home. If you are unable to visit us, we will assess you, or your relative, at home or in hospital (subject to location). All prospective admissions are subject to assessment of the individual concerned.


How much are the fees?

Fees are currently from £900 - £950 per week (2017) and are payable monthly in advance.


Do you take people on Local Authority rates?

Local Authority rates are accepted when rooms are available. Fees are subject to negotiation and we will advise you on this process.


What's included in the fees?

Fees include all care, accommodation costs, food and drink, laundry services, heating and lighting.


What's not included in the fees?

Fees do not cover the cost of newspapers/delivery, hairdressing, chiropody, telephone calls, in-room Sky TV (if required), dry cleaning and the purchase of personal effects.


Do you provide respite care?

Yes, when available, and again subject to assessment of the individual concerned. Unfortunately, we are unable to offer pre-bookable respite care.


How are you staffed?

Approximately 15 staff are managed by the Care Home Manager and Deputy Manager. Each day we will have two care assistants on duty at all times, one of whom will be a senior staff member supported by a team leader. The home will have a housekeeper supported by a kitchen assistant, with a varied activity programme. Our administrators work from Katherine House and are available to assist with any enquiries during weekly office hours.


Will I be consulted about my care/the care of my relative?

We actively encourage your input and, the input of your relative/s in your care plan.


What happens should my health deteriorate?

In consultation with yourself and your family, we will do all that we can to care for you at Griffiths House for as long as possible. Should we feel that we can no longer meet your individual needs, this will be discussed with you, with a view to transfer to alternative care.


What health professionals visit the home?

GPs attend Griffiths House on request, supported by regular visits from Community Nursing teams. Vision Call opticians attend for annual check-ups, and we have the services of a (private) foot care practitioner and a (private) massage therapist as well as a weekly visit from the hairdresser.


What happens if I need to attend a health appointment outside the home?

We ask you to make arrangements for a relative or friend to accompany you to any hospital/healthcare appointments. Where this is not possible, and if we are able to spare a member of staff, this service will be billed accordingly.


When are visiting times?

Visitors may call at any time during the day or evening and you are welcome to support your relative at meal times.


Are children allowed to visit?

Children are, of course, allowed to visit! We simply ask that they are well-behaved and respectful of other residents.


Can visitors bring a dog?

Well-behaved dogs are very welcome to visit.


Are visitors able to eat with me at Griffiths House?

A visitor is welcome to have lunch with you at Griffiths House (current cost £5.00), but we do ask for sufficient notice.


Are tea and coffee making facilities available?

Yes, we have a full working kitchen in the home and relatives and residents, if safe, can make themselves refreshments, and of course there will be regular drinks supplied throughout the day.


Does Griffiths House have internet access?

Yes, Wi Fi is available within the home.


Can I bring my own furniture/TV/electrical appliances?

We want you to feel at home at Griffiths House and encourage you to bring any personal possessions which enable this, taking into consideration the constraints of the room and furniture already within. If any electrical items are to be brought in to the home, these must be PAT tested by our maintenance officer.


Can I have a telephone in my room?

All residents can have a direct dial telephone with bills issued on a regular basis, if required.


How is my laundry dealt with?

Items of clothing should be clearly marked. (Personalised button tags can be purchased and are a simple and quick way of labelling - a member of our laundry staff will then attach them to your clothing.) We ask that all items of clothing are machine washable/suitable for tumble drying. Any delicate items should be taken home for laundering by relatives or friends.


Where can I safely keep my money?

We are able to hold 'pocket money' securely in the office safe. We discourage residents from bringing in very valuable items (eg, jewellery).


Do you provide newspapers?

If a newspaper is regularly required, we can put you in touch with a local newsagent who will bill you directly on a regular basis


What sort of activities are provided?

We have an experienced activities co-ordinator who specialises in dementia care and who will provide a variety of activities for residents and support staff to encourage stimulation and interaction tailored to individual needs. Family input is extremely important and activities are a way of staying involved and maintaining family relationships. Therefore, we encourage full involvement from families and friends to share in the daily life at Griffiths House.


Do you offer the services of a hairdresser?

Hairdressing is available in our salon once a week. Our hairdresser is experienced and has a genuine flair for communicating with our residents with dementia.


Is any form of religious service offered?

Our visiting chaplain will attend the home on a regular basis, and offer a religious service tailored to the individual.


Accommodation

Creating an inviting, safe and calm home-from-home environment is an important factor in enabling those living with dementia to live life to the fullest...

Accommodation

Quality Care

The Cote Charity

Griffiths House is part of the Cote Charity, which for more than forty years has provided retirement housing and a range of care options for older people in Bristol. The charity was founded in 1955...

The Cote Charity